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FAQs

FAQS

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PAYMENT METHODS
AFTERPAY

Perfect Stranger offers Afterpay in all stores and online. Learn how it works here

ZIP

Perfect Stranger offers Zip as a payment method online and in-store. Learn how it works here

ONLINE ORDERS
HOW DO I USE PROMO CODES?

You can apply promotional codes to your Cart or during Checkout in the ‘Discount Codes’ field.

WHAT SIZE SHOULD I BUY?

Use our Size Guide and product descriptions to help you select your size. Still not sure? We offer full refunds and free return shipping so why not order both sizes to try on and return the incorrect size for a refund. Just make sure you contact Help within 10 days of receiving your parcel so that we can arrange free return shipping for you.

HOW DO I CHECK IF YOU HAVE AN ITEM IN STOCK AT A STORE?

You can Contact Help with the item details, and which stores you are near, and we can look it up for you. However, our customer service team does not have up-to-the-minute stock levels on-hand so if it’s a popular or rare item, we recommend you call the stores directly and ask one of our awesome team members to confirm that they have your size and they may be able to put it aside for you. Find your nearest store details using our Store Locator.

I WANT TO FIND OUT IF AN ITEM WILL BE RESTOCKED

The best way to find out when items are restocked is to sign up to our mailing list and follow us on Instagram where we share our latest news.

CAN I PLACE AN ONLINE ORDER OVER THE PHONE?

Yes, you can contact our Help Team and we’ll place your order over the phone. Please note, we only accept PayPal payments over the phone.

CAN I CANCEL MY ORDER?

Contact Help to cancel your order. If your parcel has not left our warehouse then we will cancel your order immediately and arrange a refund.

If your parcel has left our warehouse, we can arrange a free return shipping label for you so you can post it back to us, and we will process your refund when the package arrives back in our warehouse.

CAN I EDIT MY ORDER?

Contact Help to edit your order. If your parcel has not left our warehouse then we may be able to edit your order.

If your parcel has left our warehouse, we can arrange a free return shipping label so you can post it back to us for a refund. We recommend placing a new order with your updated details while you wait for the other parcel to return in case your size or items sell out.

DELIVERY
WHERE IS MY ORDER?

You can keep an eye on your parcel’s progress at www.auspost.com.au/track with your parcels consignment number R9D10___.

To calculate how long it will take Australia Post to deliver your parcel, visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ and enter our ‘From’ postcode 4012 and your ‘To’ postcode.

Due to Australia Post delays please allow 4-7 business days to receive your order once dispatched. Due to COVID-19, Australia Post are experiencing delays in deliveries. Thank you in advance for your patience. Rest assured, Perfect Stranger and Aus Post are working to deliver your parcel as safely as possible.

Australia Post is experiencing delivery delays to all international destinations as a result of the global impact of Covid-19, including limited airline capacity and government restrictions.

Because of this, as an international customer, you may experience significant delays in receiving your package from Perfect Stranger.

For the most accurate delivery window estimations and more information on international shipping delays, please head to The AusPost Website

MY TRACKING CODE IS NOT WORKING.

We send you the tracking code when your order has been dispatched from our warehouse. Your tracking code will start working once your parcel is moving through the Australia Post Parcel Network. We recommend you check your tracking link again after 4pm AEST.

HOW DO I CHANGE THE DELIVERY INSTRUCTIONS ON MY ORDER?

To change the delivery instructions on your order, head to https://auspost.com.au/mypost/ and create a My Post account if you do not already have one.

Use the consignment number R9D10___ to find the parcel and update your delivery address or change the delivery instructions via your AusPost account.

All Perfect Stranger parcels are dispatched with a request for Signature on Delivery. We like to be certain that your order reaches you safe and sound. If you choose to change the delivery instructions to leave it in a safe place without a signature, Perfect Stranger is no longer liable for the delivery of your order.

For more info on changing delivery instructions, head to https://auspost.com.au/receiving/manage-deliveries-in-transit

I THINK MY ORDER IS MISSING.

Oh no! Please contact us with your order details and we’ll look into it for you. If your parcel has been lost (it’s rare but it does happen), we can open an investigation with Australia Post on your behalf.

RETURNS & EXCHANGES
HOW DO I ORGANISE AN ONLINE EXCHANGE?

We recommend you jump online and order the size you need, then send the incorrect size back for a refund. That way you will have the correct size heaps sooner and you won’t miss out. Alternatively, you can send the wrong size back and once we receive it, we’ll arrange your exchange and contact you when the new size is on its way. If the size you request is out of stock, we’ll contact you and arrange a different exchange or refund.

For the free return postage, contact Help and we will send you a returns label from Australia Post to print out and stick on your parcel. Complete the returns form that is on the back of your invoice and include this with the items you are returning. Take the parcel to your nearest post office.

As soon as we receive your return, we’ll arrange your exchange or refund and contact you when the process is complete.

CAN I RETURN OR EXCHANGE MY ONLINE ORDER IN A STORE?

Yes, of course! Bring the items you’d like to return along with a copy of your invoice as proof of purchase to any Perfect Stranger location. Find your nearest store using our Store Locator.

CAN I RETURN OR EXCHANGE MY IN-STORE PURCHASE TO ONLINE?

You sure can. Visit our Returns Page for a guide for more info. Please note, we do not offer free return postage for purchases made in store.

DO YOU ACCEPT RETURNS OR EXCHANGES FOR INTERNATIONAL ORDERS?
  • Perfect Stranger does not currently offer exchanges for international orders. We will refund faulty products. We ask you to provide photographic evidence of the fault before we can finalise the refund.
  • Refunds will be processed via the original payment method providing all of our refund policy conditions are met.
  • We do not offer free return shipping for international customers.
  • Visit our Returns Page for instructions on how to return your order.
AN ITEM YOU ORDERED IS NOT IN STOCK

Some items are in super high demand and due to the speed and volume of orders we receive, it may sell out while you finish placing your order.

In this instance, we’ll do our best to fulfil your order from our retail stores, this can mean that your order may arrive in two parcels.

In the unfortunate case, where we have totally sold out of the item instore and online, we’ll arrange a full refund.

Our Help team will notify you as soon as possible via email in either case.

GENERAL QUESTIONS
HOW DO I APPLY FOR A JOB?

Thanks for your interest. Please visit our Careers Section for info and good luck with your application!

DO YOU OFFER WORK EXPERIENCE OR INTERNSHIPS?

No, we do not offer work experience or internships in our stores or office.

DO YOU HAVE A GRADUATE PROGRAM?

We do not offer a graduate program. For entry-level opportunities, keep an eye on our Career Opportunities.

HOW DO I GET MY BRAND IN YOUR STORES?

At Perfect Stranger, we don’t have a cookie-cutter approach to considering new brands and we encourage uniqueness. To help us decide whether you are a potential fit for Perfect Stranger, we will need to review a PDF catalogue, price list and brand bio. Email all brand info to hello@perfectstranger.com.au.